PacifiCAD
Policies
Overview
With your purchase of software from PacifiCAD you will receive one (1) year of free technical support via telephone or e-mail. The support provided is to address issues involving the proper functioning of your CAD software.
PacifiCAD does not provide free “how to” support, free telephone based user training, or free installation services. For issues pertaining to the usage of your CAD software we have many levels of training available. For a list of training options please visit our training page.
PacifiCAD also offers software installation and configuration services. Have us install your stand-alone or network software.
Hours
Our technical support lines are staffed Monday-Friday from 8:00 am to 5:00 pm PST. You can contact us by phone, fax, or email using the information provided at the bottom of this page.
Services Available
Answering your presales technical questions.
PacifiCAD can help ensure your rollout of new or upgraded software goes smoothly by addressing your concerns about system hardware requirements, application deployment options, preferred network & server configurations, migration of data & user settings, and software or data compatibility issues
Troubleshooting software functionality issues.
PacifiCAD’s excellent tech support staff will work with you to pinpoint the source of the problem you’re confronting and recommend solutions or workarounds that will help you return to productivity as quickly as possible.