What is PacXone™?

PacXone™ from PacifiCAD is a revolutionary platform for interactive training, technical support, online training, remote assistance, and searchable content in a single, concise interface.

Through a combination of outstanding software and services, design professionals can access onscreen workflows, cheat sheets, and video content, and receive unlimited live training and technical support. PacXone provides Architects, Engineers, and design professionals with the most comprehensive training and support solution available to help them optimize workflows and realize the full potential of their software investment.

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WORKFLOWS

Workflows are ideal for step-by-step processes needed to complete projects. The flexibility of defining workflows means they can be used in a variety of ways. Use them as a way to train and on-board people through self-guided/self-paced training curriculum. Or alternatively, use them in a production environment as a way to guide people through executing best practices and standard procedures. In either case, the onscreen instructions help people achieve consistent outcomes and improve your productivity.

Key Features

  • Workflows can function as either a step-by-step guide for those doing a task for the first time, or as a simple reference for experienced users who want to ensure they don’t miss a step.
  • Interactive Visual Process diagrams guide people through the execution of office workflows, helping them complete tasks in the right order and use the right software features.
  • Standard workflows facilitate collaboration between departments or project teams by communicating guidelines for standards and file sharing.
  • Links to online videos provide a “just-in-time” learning environment, increasing proficiency by showing you right options, settings and buttons to click.
  • Customize out-of-the box workflows or create your own by documenting instructions and embedding links to execute software commands right inside the task and step descriptions.
  • Streamline access to tools such as email, web pages, Sharepoint sites, spreadsheets, images, and documents and make your staff more efficient and productive.
  • Cut re-learning time to a minimum by having well documented processes available to your teams for infrequent tasks or project types.
  • Empower people to contribute their knowledge and offer improvement ideas to Workflows with the Make Content Suggestion feature.
  • Balance your workload by distributing work to less busy teams and know they are producing the same deliverables following your standard processes.
  • Assign responsibility to departments and roles for easy identification and accountability.
  • No special IT or programming skills are necessary. Simply write the instructions as you would using a word processor and browse for files, web pages, programs and specific software commands to execute.
  • Administrative tools allow you to control who has access to create and customize workflows and to specify which users can see what content.
  • Reports on Resource Usage and Searched Terms are also available to understand how people are benefiting from PacXone.

 

 

VIDEOS

Video lessons are great at delivering information by showing people where they need to go and how to do a task. They also help communicate deeper training concepts in a way that people can consume “just-in-time”when they need to learn. That’s why there are short “How-to” videos and Recorded Training Classes included in the video library.

Key Features

  • Short, just-in-time “How-to” videos help you learn commands at your own pace, 24/7.
  • Workflows and Cheat Sheets link to videos, presenting just the right amount of video training at the right time to supplement your learning.
  • Help visual learners see how to select the right options and buttons to click in order to effectively run specific software commands.
  • The integrated video player lets you watch without a browser and view it alongside your software on a secondary screen.
  • Watch the video lessons full-screen to see all the details.
  • With Archived Training Class Videos, you have 24/7 access to classes recorded from live instructor-led training sessions.
  • Supplement the standard video listings by adding your own video links to custom videos you produce.
  • Upload your videos to Pinnacle cloud storage and provide access to people in other offices, or even at home.
  • Create tool links that point to your videos and provide blended learning for users following your custom Workflows and Cheat Sheets.
  • Administrative tools allow you to control who has access to link your custom video content and to limit how many videos users are allowed to view in a month.
  • Reports on Resource Usage and Searched Terms are also available to understand how people are benefiting from PacXone

 

CHEAT SHEETS

Cheat Sheets are a great way to provide access to information in short, searchable bite-size pieces. Whether it’s answers to Frequently Asked Questions, tips & tricks to help people when they’re stuck, or an easy way to document and communicate standards, Cheat Sheets are pointed at getting people productive without having to bother someone else

Key Features

  • Short “Cheat Sheets” present tips and tricks with links to the right software commands to make sure steps aren’t missed by occasional users or when performing infrequent tasks.
  • Included Autodesk software troubleshooting guides allow people help themselves when they get stuck.
  • Replace the post- it notes and reference sheets hanging on your cubicle wall with electronic, searchable instructions.
  • Create your own personal Cheat Sheets by documenting instructions and embedding links to execute software commands right inside the cheat sheet description.
  • Streamline access to other tools such as email, web pages, Sharepoint sites, spreadsheets, images, and documents and make your staff more efficient and productive.
  • No special IT or programming skills are necessary. Simply write the instructions as you would using a word processor and browse for files, web pages, programs and specific software commands to execute.
  • Promote individual’s personal Cheat Sheets so everyone can see the tips and tricks of your best users.
  • Share your organizational know-how on any topics, including other software, systems, procedures, etc. and provide a means for people to troubleshoot problems themselves.
  • Administrative tools allow you to control who has access to create and customize Cheat Sheets and to specify which users can see what content.
  • Reports on Resource Usage and Searched Terms are also available to understand how people are benefiting from PacXone.

 

ON-LINE TRAINING

Instructor-led training is accessed through the built-in training calendar where people can register just for the right classes for them. Designed with maximum retention in mind, curriculum is delivered in 1-hour (or less) sessions right alongside the applications you are learning about.

Key Features

  • Classes are instructor-led and interactive so you can get your questions answered on the spot.
  • Replace multi-day “event” training with short, 60-minute classes that don’t consume 3 or 4 days of non-billable time or travel costs.
  • Classes are conveniently offered so you can attend when you need the instruction most – during a project where you can immediately apply what you’re learning.
  • Class durations target maximum retention with smaller doses instead of overloading people with every topic in one event.
  • Attend as many sessions as often as you like – great for occasional users who don’t utilize the software every day but need a quick refresher.
  • Easily review the sessions you’ve attended and which ones you are registered for in the future to make appropriate class selections.
  • On the day of your class reminders appear, letting you simply click the Enter Class button and attend the session live from your desk.
  • Supplement the training calendar by adding your own custom classes to the calendar, specifying to hold them online or in your classroom.
  • Administrative tools allow you to control how many classes users are allowed to attend in a month.
  • Reports on training registrations and attendance are available to understand who’s taken which classes and when.

 

SUPPORT & CHAT

Chat and Technical Support is included as a lifeline for people when they get stuck. Chatting internally between co-workers means people can talk to others in the company who have the best chance to answer their pressing questions or collaborate on a project. Expert help is also available through Chat, Email and Phone support.

Key Features

  • Use Chat with an Expert to get timely support from PacifiCAD engineers, architects, designers and technicians.
  • Save Chat sessions to easily recall solutions provided by PacifiCAD Experts.
  • Remote desktop assistance allows PacifiCAD support staff to quickly troubleshoot problems by seeing your computer.
  • You can also call toll-free and speak directly with Eagle Point experts for all your Autodesk software questions.
  • Optionally, e-mail PacifiCAD staff on less pressing topics.
  • Establish your own helpdesk escalation process by designating areas of expertise to certain individuals to help people find the right person to chat with. These same individuals appear in search results when their expertise is included in search terms.
  • Embedded content links can be included within chat text to let people quickly answer questions by pointing others to the right information.
  • Saved Chats appear to the entire organization, allowing people to recall previous conversations and benefit from solutions that others have discovered.
  • Peer Chat connects company co-workers so people can ask for help on any topic from software help to project information or anything else they might be stuck on.

 

POWERFUL, TRUSTED SEARCH

The powerful and trusted built-in search engine within PacXone spans all resource types and content to quickly give relevant results to the topics you’re looking for. More than just keyword search, results are ranked based on terminology use, the frequency of occurrence and searching through all written text, not just tags or indexed metadata.

Key Features

  • The robust Search engine presents people immediate, relevant results within the context of key words and phrases without needing to open a web browser and wading through hundreds of thousands of resulting page links
    Recently Added Features:
    • Smarter so users receive better results than ever before.
    • Faster so users find answers significantly quicker than ever before.
    • Visual with color coding to distinguish between custom and public content and highlighted search terms to help users identify the best result.
    • Friendlier with available product and version filters so users don’t have to worry about looking through results that are not relevant to their application or the version they are using.
    • Expansive so users can see the entire text description to not only help them select a better result but also act on the result immediately.
  • Contextual search uses all forms of content including workflows, cheats sheets, videos, upcoming training classes, and chat sessions to let you select the right result.
  • Dynamically filter your search selection to show more or less results based on content type.
  • Extended Search creates an integration with other corporate sources of information like SharePoint sites and company Intranets, allowing people to broaden their search outside of the PacXone content.

 

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