When your organization runs into technical roadblocks, we provide experienced Technical Support staff to help you overcome challenges. Apart from our own dedicated Technical Support, our direct partnerships with the manufacturers of the applications that you use guarantees that when problems arise, the very best people available are working to solve them.
- “Over the Web” technology for supporting customers remotely. PacifiCAD uses “Citrix Goto-Manage” which operates on a “broker service client model” that complies to HIPAA, Gramm-Leach-BlileyAct, Sarbanes Oxley regulations and others. For more information see the Citrix GotoManage Secrurity White Paper
Clients needing technical support after purchasing their software through another vendor have the option of purchasing OTW blocks of time to meet their needs.
If you would like to be connected directly to our Technical Support Team, please contact us