COMMERCIAL SUPPORT PLANS


PacifiCAD provides 4 levels of support plans that cover a wide range of technical support and training needs for businesses of varying sizes.  All support plans are optional, but highly recommended to help you manage and get the most out of your software investment.  Our support plans can be purchased separately or as part of your Autodesk Subscription package. Qualified Government and Education account plan options available here.

All PacifiCAD customers are automatically enrolled in our basic support plan simply by purchasing software or renewing thru PacifiCAD. As a part of the basic support, one designated contact within your organization will receive email access to technical support with a 2 hour targeted response time. 

Why you want more than just a Basic PacifiCAD Support Plan?
Managing your design software implementation, technical issues, and training requirements can be cumbersome and take away from the time you can be using to complete projects and generate revenue. When you partner with PacifiCAD, you can focus your efforts on your design and leave these tasks in the hands of our experienced technical team.  Each US-based Autodesk Certified Applications Engineer (AE) from PacifiCAD has a wealth of experience derived from time at our facility as well as in a production work environment.

Need productivity support? Check out our Enterprise Support Plan which includes PacXone
PacifiCAD offers the most comprehensive training content library and virtual support platform available with PacXone.  The PacXone is a platform that runs alongside your design software and provides you with interactive training, chat support, searchable content, and remote access to our experienced technical team. Learn More

CAD-starMake sure your CAD computers are supported, not just your people. Add a PacifiCAD Managed CAD Services to your existing plan.

The Managed CAD Service provides customers with Remote Software Installation & Deployments. Service Pack Installation & Management, Software Asset Management Support, and in some cases, monthly web meetings with a Virtual CAD Manager (VCM).

Contact your sales representative or one of our knowledgeable Customer Success Team members today to learn more about how our Managed CAD Services is the perfect addition to your software support!